Panchabuth Consumer Goods Refund & Return Policy
Return Policy:
Customers may return any product at the time of delivery or within 12 hours of receipt under the following conditions:
- The product does not meet expectations.
- The product was found damaged upon delivery.
- The product was received in an unhygienic condition.
- The product is deemed unusable or in poor condition.
Additionally, unopened or defective items may be returned within 12 hours of receipt, up to a limit of 20% of the order. However, the following items are not eligible for return or replacement:
- Products damaged by the customer due to misuse.
- Incidental damage resulting from product malfunction.
- Consumable items that have been used or installed.
- Damage or defects not covered under the manufacturer's warranty.
- Products returned without all original packaging and accessories, including the manufacturing box and any items initially included.
Refund Policy:
Refunds will be processed under the following conditions:
- The payment was made online or through a card transaction.
- The product is currently out of stock.
- The order is canceled prior to delivery.
- The customer identifies issues with the product (damaged, tampered, unhygienic, or unusable).
To initiate a return or request a refund, please contact our Customer Relationship Management team at 09617 514 514. The CRM team may offer a product replacement or an equivalent product; if neither option is acceptable, they will facilitate the refund process, which may take 5 to 6 working days.
Business Inquiries:
For partnership proposals or collaboration inquiries with Panchabuth Consumer Goods, please send your queries to [email protected]. We will respond promptly.
Contact Us:
- Address: 134/8 Furfura Sharif, Darussalam, Mirpur, Dhaka 1216
- Hotline: 09617 514 514
- Website: panchabuth.com